White Glove Delivery in Montreal
You spent a year building your brand. The website is perfect, the showroom looks incredible, the product itself is a work of design. And then on delivery day, a stranger shows up in muddy boots, drops a box at the front door, and drives away. The customer's first physical experience of your product is somebody leaving a crate in their foyer. That is where most brands lose the customer they worked so hard to win.
AKA Moving's white glove delivery exists so the delivery experience matches the rest of your brand. Clean uniforms, white gloves, branded truck, careful handling, inside delivery, assembly, packaging removal, and a walk-through with the customer before we leave. Your delivery is your brand. We handle the complexity so you never have to explain why something arrived damaged or why the customer is angry about a box in their garage.
Built for Brands That Care About the Last Touch
We built our white glove operation around one type of partner: the brand that knows its customer experience does not end at the showroom. Furniture retailers, design studios, premium appliance dealers, hospitality groups, e-commerce sellers shipping bulky goods into Quebec, and any business whose product is too valuable, too fragile, or too important to hand off to a generic courier. The pages below explain who we work with, but the through-line is the same: if the moment your customer touches your product matters, we are the crew that protects it.
We operate a shared 30,000 square foot warehouse in Dorval where partner inventory is received, stored, and dispatched. We deliver Canada-wide with 48-hour turnaround on most routes. We are BBB accredited, Google 5.0 rated, and Moving Waldo Top 5 in Montreal. For brands shipping into Quebec from the US, Ontario, or overseas, our facility becomes your Montreal home base. Your customers get the delivery experience your brand promised. You get the operational layer without building it yourself.
Industries We Deliver For
48-Hour Turnaround
Canada-wide delivery on most routes
5-Star Rated
Google 5.0, Waldo Top 5 Montreal
BBB Accredited
Real address, real accountability
Your delivery is your brand. Let us handle the complexity.
Talk to us about white glove delivery that matches the rest of your brand.
The Final Step That Leaves a Lasting Impression
The delivery is the moment your customer physically interacts with your brand. Everything you invested in product design, marketing, and the sales experience comes down to this: the crew that arrives at their door. If that crew does the job badly, the rest of your work was wasted. If they do it with precision, your customer remembers. Here is what that looks like in practice.
Care You Can Count On
Every delivery handled with precision and professionalism. Our crews are trained, uniformed, and instructed on the specifics of your product before the truck leaves the warehouse. They know what can be tilted, what cannot, what needs gloves, and what needs a second set of hands. No improvisation at the customer's door.
Expert Handling of Large Items
From designer furniture to major appliances, we specialize in moving and placing bulky goods safely. Leather sectionals, marble-topped tables, king-size bed frames, full refrigerators, double-door dishwashers. Specialized equipment, experienced lifting technique, and measured tolerances through the narrow doorways you will find in Montreal triplexes and loft conversions.
Challenging Scenarios? No Problem
Trained professionals equipped to manage stairs, tight spaces, and heavy loads. Montreal has spiral staircases. It has 19th-century triplexes with doorways narrower than the sofa going through them. It has condo buildings with elevators you have to book 48 hours ahead. Our crews have handled every variation of these scenarios, and the reason your delivery is not their first is why it also will not be the one that goes wrong.
Efficiency Meets Safety
On-time deliveries that prioritize the protection of your products and property. Fast does not mean reckless. We move with intent, we protect floors with runners, we pad doorframes before oversized items pass through, and we document the delivery at every stage. The customer does not have to supervise. The retailer does not have to follow up on damage claims.
Seamless and Worry-Free Experience
Trust AKA Moving to represent your brand with excellence. This is the reason retailers stay with us for years. One phone call sets up the delivery. One dispatch coordinates the route. One crew executes at the customer's door. One signature confirms the delivery is complete. No handoffs, no broker middlemen, no finger-pointing when something goes wrong.
Our 6-Step White Glove Process
White glove is a service standard, not a single action. Here is exactly what happens from the moment your product arrives at our warehouse until the customer signs off at their door.
Step 1: Warehouse the Goods
Your product arrives at our shared 30,000 square foot facility in Dorval. We inventory every unit, photograph it for condition documentation, and store it in our climate-stable warehouse. For retail partners shipping pallets from overseas suppliers, this is the moment your inventory stops being in transit and starts being in our custody. For e-commerce brands shipping into Quebec from Ontario or the US, this is where consolidated shipments become individual customer deliveries.
Step 2: Call the Client for Delivery Time
We contact your customer directly to schedule the delivery window. We confirm access details, floor, elevator availability, parking restrictions, and any specific placement requests. The customer is never surprised by our arrival. They know when we are coming, who is coming, and what we will be doing when we get there.
Step 3: Deliver Your Product
Our dispatch assigns the right-sized truck, the right-sized crew, and the right equipment for the specific delivery. Our trucks are branded, GPS-tracked, and maintained on a strict schedule. The crew arrives on time, in uniform, with the tools the job actually requires.
Step 4: Bring Your Products Into the House
Inside delivery is the difference between white glove and standard freight. We do not drop at the door. We remove boots or put on shoe covers at the entry, lay down floor runners, pad doorframes, and carry the product to its final placement location. If the customer changes their mind about placement, we move it again. This is not an upsell, it is the service.
Step 5: Remove the Debris
Boxes, cardboard, foam, plastic wrap, zip ties, every piece of packaging leaves with us. The customer does not have to dispose of a pile of packing materials after we leave. Everything goes back into our truck and gets handled properly at our facility. For retail partners, this means no follow-up complaints about cardboard blocking the driveway.
Step 6: Installation and Assembly
Furniture gets assembled. Appliances get installed and tested. Beds get put together. TVs get mounted if the service was included. Pianos get positioned and the brake is set. The customer does not see a pile of parts after we leave. They see the finished product in its final place, photographed for the delivery record, signed for, and ready to use.
What We Handle: From Designer Furniture to Medical Equipment
Every white glove shipment is different. A leather sectional from a designer boutique is not the same as a grand piano, and neither is the same as an imaging machine going into a Westmount clinic. What stays consistent is the standard: clean handling, inside delivery, zero surprises.
Luxury and Designer Furniture
We deliver for Montreal's high-end furniture retailers and interior designers. Leather sofas, marble dining tables, upholstered beds, armoires, custom-built pieces. Our crew assembles bases, positions the piece where the customer specifies, and removes all packaging. The customer sees the piece unboxed for the first time in its final spot, not surrounded by a pile of cardboard they have to dispose of.
Pianos, Antiques, and Oversized Pieces
Grand pianos, upright pianos, antique armoires, marble-topped tables, oversized art. These items need specialized equipment and experienced hands. We carry piano dollies, furniture straps rated for heavy loads, and custom padding. For items that will not fit down a staircase or through a doorway, we use hoisting to bring the piece through a window or over a balcony. Our crews have moved hundreds of pianos across Montreal and the West Island.
Fine Art and Collectibles
Art is not moved the way furniture is moved. Paintings are handled with cotton gloves, wrapped in archival tissue, corner-protected, and crated if the value warrants it. Sculptures go into custom foam inserts. We coordinate with gallery curators and private collectors on chain-of-custody documentation. Every piece is photographed at pickup and at delivery to establish condition at both ends.
Medical Equipment and Sensitive Instruments
Clinics, medical offices, and private healthcare providers across Montreal use AKA Moving for equipment relocation and new equipment delivery. Ultrasounds, dental chairs, exam tables, imaging equipment, lab instruments. These items require climate control awareness, calibration preservation, and careful handling. We coordinate delivery windows with facility managers to minimize disruption to clinical operations.
Electronics, Displays, and Fragile Tech
Commercial displays, corporate AV equipment, large-format monitors, server rack components. Fragile, expensive, and intolerant of vibration. Our white glove crews pack in anti-static materials where required, use dedicated dollies for glass displays, and install at the destination including basic setup and alignment before leaving.
Trusted by Montreal's Best
The reason white glove delivery matters is that your reputation rides on it. Here is what the retailers, warehouses, and partners who trust us with their brand experience have said about our work, plus the third-party recognition that backs it up.
Top 60 in Canada
Across All Reviews
Verified Business
What Our Partners Say
We at AGH Transport are delighted to recommend AKA Moving for their exceptional moving services. Over the course of our partnership, AKA Moving has consistently demonstrated professionalism, efficiency, and an unwavering commitment to excellence. They have provided outstanding support for both residential and commercial moving projects, helping us meet the needs of our clients and grow our clientele within the moving industry. On numerous occasions, AKA Moving has stepped up to handle last-minute, complex moves, organizing and executing them flawlessly, often by the next day.
AKA Moving has been an indispensable addition to our business. We have had the pleasure of working with Matthew and his team for a couple years now and there have never been any issues. We often work on tight timelines and Matthew ensures the job can always get done, no matter what. His team is incredibly reliable, professional, and exhibits superb customer service skills. I am always in awe at how fast they operate and the care they take with all orders. We have the ability to ship orders directly to their warehouse, have their team deliver and assemble items, and they truly handle it all effortlessly. I cannot recommend AKA Moving enough!
L'entreprise AKA Moving nous a fourni le service de livraison pendant plus que 3-4 saisons de changement des pneus chez Groupe Gabriel. Nous avons ete tres satisfaits de leur service et nous leur recommandons fortement.
Frequently Asked Questions
White glove delivery is a premium service that goes beyond dropping a box at the door. It includes inside delivery, unboxing at the destination, full assembly or installation, placement in the correct room, and removal of all packing materials. Our crew wears clean uniforms and white cotton gloves, documents the delivery with photos, and requests a signature confirming the delivery is complete and damage-free.
Furniture retailers, interior designers, art galleries, medical equipment suppliers, luxury brands, e-commerce brands whose customers expect more than a courier drop, and any business where the delivery experience is part of the brand. Also individual clients with high-value items like pianos, antiques, fine art, or imported furniture that requires specialized handling.
Yes, on most routes within Greater Montreal and the surrounding region. For Canada-wide deliveries, timing depends on the destination, but we coordinate with retail partners on specific SLA commitments. Call us at (514) 915-3967 to discuss your specific route.
Retail and e-commerce partners ship their inventory directly to our 30,000 square foot facility in Dorval. We inventory and store the goods, then dispatch individual deliveries as orders come in. One invoice, one point of contact, one company handling everything from pallet receipt to final customer signature.
Yes. We move grand pianos, upright pianos, antique armoires, marble tables, and oversized art. Our crews carry specialized piano dollies and straps, and we use hoisting through windows or balconies for items that do not fit down staircases. We have moved hundreds of pianos across Montreal and the West Island.
Yes. Standard coverage on every delivery, with additional coverage available for high-value items. We coordinate with third-party insurers for shipments that require declared value exceeding our standard policy. For fine art and medical equipment, we discuss coverage requirements with the client before pickup to ensure the right policy is in place.
Both. We handle one-time deliveries for individual high-value items (pianos, art pieces, single luxury furniture deliveries) and we work with B2B partners on recurring delivery contracts for retailers, galleries, and medical suppliers. Retail and corporate partners typically set up a Master Service Agreement with volume pricing.